How long will it take for me to receive my order once it has shipped?
That depends upon the shipping service you choose.
Savings Tip: If you live west of the Mississippi River USPS Priority Mail is cheaper and faster (2-3 days vs. 4-5 days from ship date) compared to FEDEX Home Delivery or UPS Ground. Our warehouse is based in New Jersey. For East Coast customers - If you live in New York you may be able to receive your order by FEDEX Home Delivery in 1-2 days from ship date.
International Customers - Additional
charges may be incurred for Customs duty upon receipt. All non-US addresses will be
shipped via US Mail International Priority, unless otherwise specified.
Shipping Charges and Fees.
For security reasons. all orders are sent fully insured, require signature upon receipt & include a small warehouse handling fee. There is no option for you to waive the signature or insurance requirements.
Oops!
Your Shipment Missed it’s Guaranteed Delivery Date i.e. USPS or FEDEX messed
up.
USPS
Priority Mail Express and FedEx (“the carriers”) have delivery dates that are
guaranteed under certain circumstances. This means they guarantee a transit time
from when we provide them with your package. Sometimes, they mess up and deliver
later than they promised. In those cases , upon your request, we can file a
claim reimbursement for the shipping charges for those late
deliveries. All
claims for guaranteed
packages that
did not arrive on time will be reported to USPS
(the US Postal Service) or
FedEx and a case will be opened. If
a refund of your shipping cost is issued by
the
carrier to ActiVHeat, the
actual
shipping charge refund received from the carrier will
be credited back to the
credit card used
to make
your purchase.
The credit will be made at the time of receipt from the carrier. Handling fees
charged by ActiVHeat will not be refunded.
